We offer free shipping for orders over $99. Simply purchase any item or group of items that totals $99 and your shipping is free.
All GULU Made products are shipped from our warehouse in Kansas City, so your purchases will generally be received in 2-4 days depending on where you are located in the US or Canada. Our products are handmade in Uganda, shipped to our US warehouse, and distributed directly from there. We do not ship directly to customers from Uganda.
GULU Made products are currently sold in the US and Canada.
Yes, absolutely. We offer free returns for up to 100 days after your purchase. We want you to be as happy about owning your GULU Made products as we are about making them.
We want to make returns as easy and painless for you as possible. Simply click HERE to initiate a return.
We stand behind our materials and workmanship, and we do so by offering a limited lifetime warranty on all GULU Made bags. If a seam, a zipper, or anything else on your bag fails due to a manufacturing defect in materials or workmanship, we will repair or replace it without charge. It’s that simple. Click HERE for more details.
You can initiate a warranty claim by emailing warranty@gulumade.com Please provide us with the details of your product, the issue your are experiencing, and the original email address used at time of purchase.
All of our Packs and Totes come with built-in laptop sleeves lined with soft Nylex fabric to provide extra protection, and our Packs also come with a separate Tablet sleeve. Even our Changemaker Sling Pack can fit up to a 13” laptop, plus it has a separate Tablet sleeve as well.
GULU Made products are made with the highest quality fabrics and zippers. The exterior of our products are nylon fabric, which provides several benefits, including being stronger, has a softer, more luxurious feel, and is naturally dirt and water repellant.
GULU Made bags can be cleaned with soap, water and a soft cloth. Please do not put bags in the washing machine.
GULU Made operates in both Uganda and the United States. Our products are designed in Boulder, Colorado; they are made in Gulu, Uganda; and they are sold exclusively online throughout the United States and Canada.
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